This stuff (macOS & iOS) has gotten out of control. I seriously doubt anyone there know how this crap works anymore. There are some many layers of overlapping function that reboot 3 times and call me in the morning is a very standard support response. In preparation form a multi-week trip I just spent all afternoon trying to backup my ipad and iPhone, load the pictures to photos, and install the latest iOS update (only one level behind). I had to reboot everything at least couple times, move usb cables from ports they worked fine in a month ago. Finally got all done, but it just shouldnâ(TM)t be this weird. Well, this thread caught me at just the moment of frustration and Iâ(TM)ve vented but I donâ(TM)t feel any better.