Since when did smart computer literate people measure this? Last I checked it was from the computer illiterate higher ups that say 'do this' and expect it to be done yesterday. But I forgot to mention that they never told you what they wanted in the first place. Where I work, we have no budget and we are almost totally reactionary to problems because of all the nonsense work that we have to do. We even have "self turning wrenches", "mind reading toilet paper", and "self tightening lug nuts". The whole environment is 'I hate IT', 'IT doesn't know anything', 'It's ITs fault' yet everyone comes to us for answers and we deliver. This whole metrics idea was invented by people that didn't know anything and also didn't want to pay for what they have. Sorry about the rant..
Its just that no one but IT people realize the value of our skill and we are the only ones able to measure it. But we never have the authority or buying power to make the company we work for 'great' without proving why we need to spend a dime.