What you observed about your corporation and its measures is probably the very reason this contest is taking place. I also work at one of those institutions, and our CBT is a little more comprehensive when it comes to social networking, but its still up to the bottom rung employees to control the information at the telephone outlet. There are maybe 1000 people at my office, half of which work in a contact center for our company and have access to lots and lots of private information, and our company has other locations with comparable employee numbers. Most of the positions in the contact center are seen as entry level, and anyone who wants to go anywhere in the company gets out of that department as soon as possible,. So that leaves new hires and people who lack motivation or the ability to get promoted. That means there are a lot of people who may be ignorant to such malicious attacks and be susceptible to them, or just may be complacent about security, irritated by their lack of success within the organization, and willing to say whatever it takes to get this person with whom they are speaking to hang up the phone so they can move on to the next call without stacking up too long of an average talk time.

possibility?