Re:There ought to be a law (Score 1)

at least for their long distance service, they at one point offered a service to set a cap on your long distance bill - but they didn't actually DO anything with it. My mother ended up with a $1300 phone bill a while back, even though she had a $150 limit on the long distance bill. AT&T was unapologetic, and told her they had no obligation to honor the cap that they offered to put on her bill. When they finally realized she wasn't going to pay them beyond the $150, they disconnected the phone and gave the number to someone else, all in the course of a day. Mom switched to VOIP and never looked back.