Journal Journal: Bank phone systems are not as secure as you think they are
I called the Bank of America credit card hotline to ask about a charge I thought was unauthorized on my card. I've never thought twice about giving my social security number or banking information to my bank over the phone as I've always assumed that as long as I call the correct number, I'll be transferred to someone inside the company. When I called today, however, I was told I was going to be transferred to credit services, then bounced to a number which immediately asked for my credit card,