Re:Hand holding. (Score 1)

Geek Squad and the sales associates in the Best Buy stores are trained to sell product and service. They are supposed to be A+ certified. I have worked for Best Buy and have listen to the sales people. They tell the customer what marketing tells them, without a full understanding of the technology. They don't have to know the technology, because their customers don't know the technology. Geek Squad has only 15 min. to diagnose. Best Buy won't let them actually fix anything. If they can they will swap out parts from a bad computer, customers don't know any better.