Comment Oversight on GM's? (Score 1) 1000
Is Blizzard going to work on fixing the issues they are having with Gm's who either are too overworked and busy or too lazy or simply want to cause grief to players by accusing them of hacking or using 3rd party hacks in the game by mistake and then ban them from the game with no warning or apparent method of disputing it?
This is what happened to me. I came home from work one day to an email stating such. This was days after coming across the Wyvern bug and not knowing what to do at the time, tried riding it to another Flight point in the hopes that it would reset. I never made it of course. A friend told me that I needed to log off to get off the thing which I happily did. (If you have experienced this bug you know how it can make one sick to their stomach)
Now before anyone comes along with a reply accusing me of being a cheater and deserving it, I will let you know that after replying to the Gm email and being told basically I was out of luck and no further replies would be read and a 45 minute long distance call to tech support (42 minutes on hold 3 talking) I was given another email to plead my case to. The Bosses of the Gm's.
To make a long story short, I got my account back once someone who knew what they were doing could or cared to take a longer look at the incident and saw I was telling the truth.
Personally, I suspect that you are falling victim to your own popularity and do not have enough manpower to effectively do your jobs and hope this will be fixed by more employees and better training and hack detection software that doesn't lump victims of In-game bugs with people who are truly cheating.
But I suppose I am trying to ask what you actually plan to do to improve this rather than try to guess myself. If this happened to me, I can only guess how many other truly innocent people lost their accounts, wasted time and effort and some money (cost of game, monthly fee which was non-refundable) and did not prevail in getting their accounts back simply because they weren't as relentless in pleading their case politely as I was.
This is what happened to me. I came home from work one day to an email stating such. This was days after coming across the Wyvern bug and not knowing what to do at the time, tried riding it to another Flight point in the hopes that it would reset. I never made it of course. A friend told me that I needed to log off to get off the thing which I happily did. (If you have experienced this bug you know how it can make one sick to their stomach)
Now before anyone comes along with a reply accusing me of being a cheater and deserving it, I will let you know that after replying to the Gm email and being told basically I was out of luck and no further replies would be read and a 45 minute long distance call to tech support (42 minutes on hold 3 talking) I was given another email to plead my case to. The Bosses of the Gm's.
To make a long story short, I got my account back once someone who knew what they were doing could or cared to take a longer look at the incident and saw I was telling the truth.
Personally, I suspect that you are falling victim to your own popularity and do not have enough manpower to effectively do your jobs and hope this will be fixed by more employees and better training and hack detection software that doesn't lump victims of In-game bugs with people who are truly cheating.
But I suppose I am trying to ask what you actually plan to do to improve this rather than try to guess myself. If this happened to me, I can only guess how many other truly innocent people lost their accounts, wasted time and effort and some money (cost of game, monthly fee which was non-refundable) and did not prevail in getting their accounts back simply because they weren't as relentless in pleading their case politely as I was.
