We have 1 central office, and 61 schools across the country. All technical support comes from our central office. For the client aspect we have 2 system administrators, and 4 Helpdesk technicians. We have 2,400 Windows 7 desktops/laptops, about 7,000 thin clients, and 72 Windows 2003 terminal servers. We are forced to design our systems and infrastructure to be very hands off in order to support these numbers. We automate everything we can.

I work for an Education Management company, where we have about 57 schools across the nation. This past year we deployed NComputing (http://www.ncomputing.com). This setup involves dropping a PCI card in to a desktop computer, then connecting up to 3 additional small black box stations that have their own PS2 ports for the keyboard and mouse, and a VGA port for the monitor. The black box stations are connected back to the 'host' desktop via CAT5 cable. While this setup does effectively allow multiple users to simultaneously log in to the same machine, complications often due arise, such as software/applications that can not have multiple instances running at the same time. Also we experienced random crashing of the 'host' desktop and all connected stations.

I use a WRT54G and up until about a month ago I had to manually restart the router at least once per day. I called tech support for Charter Communications, and they looked at the history/signal strength of the line. They immediately noticed fluctuations in the line, and sent a technician to investigate. They replaced the line from the box on the street to the connection going in to the house, and now I have not had to restart the router since.