Re:It's Horrible Leaving (Score 1)

I decided to cancel after having several months of missed calls, bad sound quality, etc., and I got the same runaround. When I finally got someone on the phone, I was told (in two separate calls) that a special department handled cancellations, and some myterious other person would have to call me back. Seriously. Naive idiot that I was, I accepted that twice and waited for callbacks that never came.

The third time, I unleashed the nasty-customer voice and finally was able to get someone to cancel my account, for the same $40+ cancellation fee that another poster mentioned. Moreover, the woman was shocked--shocked!--that I wanted to drop Vonage. It was enraging.

Never. Again.