Comment Suppressed Memory (Score 2) 18
I had successfully suppressed the memory of getting id.me working until this post came up. It was not a pleasant memory. I'm pretty sure that I was "lucky" in that my wait was probably closer to 4 hours than 9. If I recall, the website made you confirm that you were indeed present every 15 or 20 minutes or you'd lose your spot waiting for the video agent. The worst part is that after I finally got it working, I couldn't get the information I wanted from the IRS website.