I've been using Tranglos KeyNote for exactly that for many years, for dozens of projects. Having searchable, rich text documents arranged in tabs and trees seems about the only way to go. Of course, issue trackers and shared to-do lists would be an entirely different question. KeyNote is just for my own notes and lists. I have it open in a second monitor all day everyday.

I watched the show, and was disgusted... with the journalist. I should know better than to watch "news" on TV. They seemed to have a pretty tough time filling a half hour with sensationalism. I've never watched CBC Marketplace before, and probably won't again.

A corrupt system file? How on earth can that be easy to diagnose? The show didn't explain why. And of course I would assume it was corrupted by a virus.

100% markup on the RAM? Well, of course. 100% markup is not unusual in retail. The show didn't give me the impression that they really researched the retail prices of the RAM, or even that they were comparing similar units. RAM prices certainly vary by manufacturer and clock speed.

IMO, if you call in 10 techs in *any* industry, you will get three jerks, five who don't know what they are doing, and two from companies that charge very high prices. The show didn't give any indication of particularly good research. In terms of computer services, the show didn't offer much in the way of statistics or numbers, or leave me with a good idea of which companies to rely on.