Re:Yep, Other ISP are the same way. (Score 1)

Hey, you weren't still working here when Diablo II came out! ;) In all seriousness (and of course, NOT news) is that employee turnover is a BIG contributor to undertrained tech support staff. Big circular argument here ... is the high turn over due to HR dicking the entry-level employees, or does HR disregard the entry-level techies because they see a high turn-over rate? (and do we lose receptionists because they're hit on constantly by shall-we-say-nameless techs?)