Submission + - Facebook More Hated Than Banks, Utilities (itworld.com)
jfruhlinger writes: "According to the American Customer Satisfaction Index, Facebook raises a lot of ire among its customers — more than Bank of America or AT&T Mobility. This bodes ill for the company — as blogger Chris Nerney points out, many of the others on the most-hated list are utilities and other companies with monopolies, which can hold customers despite bad service. At least Facebook edged out MySpace."
