I already hate Google and they are evil (Score 1)

Uh, I already hate Google. I work as CIO for a small brick and mortar company that has decided to make a direct effort to increase our online presence and sell our services online. We've been using Google Ads for about a year and have had mixed success. I think we've probably spent maybe thousands of dollars on ads, generated a 1000's of clicks, but only a 25 leads or so. Not great ROI, but whatever, it is what it is, we probably need a better site to generate leads from clicks. At some point maybe 6 months ago, we decided to take a look at Google checkout to use as the processor of our payments. It seemed like a really sweet deal, since if you bought Google ads, 10% of the cost would go to offsetting the Google checkout fees. Credit card processing fees are a major burden for a small business, and if we can offset that cost with free advertising or vice-versa, it seems like a no-brainer. It took me (who is also the web developer) about a couple of days or maybe a week to completely integrate our site with the Google checkout api's. It all seemed great, was very slick, we could do coupons, it made people feel "safe" to do the payment through Google, etc. We even went so far as to go through their process to get Google checkout "badges" next to our Google Ads. In this process, one of the Google people went through our site, looked at the products/services, made sure we were using the Google checkout buttons correctly and in accordance with their policies. Shortly after, we cut our ties with our existing payment processing company, a 1 man shop that we had a long standing relationship with, he wasn't happy but understood since Google had the free advertising, Google brandname, lower fees, etc. Things were great for 6 months, until last Friday at about 6:30 pm, I get an email from someone at Google Checkout that the products we sold weren't in accordance with their policies and they had canceled our Google checkout account and canceled any pending orders and refunded the customer's money. I had reviewed their policies very closely before we started to use them and we clearly weren't in violation. Furthermore, one of their employees had reviewed everything for our badges and signed off on it. Even if we were in violation, to have them just pull the rug out from underneath us is extremely bad business on their part. Our old 1-man shop would've never done something like that. Then, there is no phone number you can call to talk to anyone at Google, there is no formal appeals process, and it is very clear that they don't give a damn about maintaining any sort of customer satisfaction. Since we had been granted the badges, someone over there at least once thought we were in accordance with their policies, so they are being inconsistent at best. Once we got this email on a Friday night, we replied, and didn't get any sort of response back for 4 days. What kind of operation runs their business like this? An evil one. Anyone considering using Google checkout to process their payments should seriously reconsider and try to find a company that will actually care and not be some faceless giant. Oh, and BTW- even though we can't process payments for our products through Google Checkout, they are MORE then happy to allow us to continue to run Google Ads for the exact same products in services. How is that not contradictory and/or evil?