Concentric (changed name to XO Comm.) and Verizon (Score 1)

Our business had MANY problems getting service from Concentric and ultimately canceled our order with them. Granted, ou order was during the Verizon strike and that was uncontrollable and understandable, but we had people show up and point fingers back and forth all the time. My take is that nobody has figured out a brilliant integration method for managing the installation of service across two or three companies (umbrella like Concentric, Local Telco, and actual Local DSL Provider). We have started the process over with Verizon themselves in an effort to get better customer service (we got less than none from Concentric) by taking out at least one variable... DSL is a crap shoot! I also have it in my house and that went off without a problem...