Comment Call center changes (Score 1) 145
I've been in the industry since 2011. I've been with my current company 5 years the entire time I have been here they've had layoffs, RIFs etc sometimes voluntary retirement offers that sort of thing. The majority of the IT and call center staff are indian the US based teams are very small and basically for sales/retention and deal with complex issues where there is a system issue or a customer who insists on a person. Even with a small team there are times I don't work for quite a while when it gets really slow that is when they start offering for people to leave I'd say a round or two a year we just lost 4 more people on a team of less than 20.