Stop fighting a losing battle... (Score 2, Insightful)

Stop trying to change the user, its much easier to change application. The application should be collecting evidence anytime an error is encountered. To make it easier on the user there should be some sort of builtin mechanism to collect this evidence. Software is built to make things easier and less complex for the user. The collection of this evidence could be triggered when any error occurs and then transmitted to the source developers when an error occurs. Think about microsoft error reporting. Be proactive and when an error occurs have a help desk incident created and contact the end user to solve the problem if it occurs multiple times. Help stop the user from hitting their thumbs with the error if they don't learn from the pain the first time. Its possible the end user could just get frustrated enough and blame the hammer. With the end result being the end user throwing away the hammer and going out to buy a new one. When they hit their thumb again they aren't going to think that they are doing something wrong, users never do.