Comment Autotask is the way to go! (Score 1) 236
For what you are describing, Autotask (http://www.autotask.com/) is definitely the way to go.
I've been using it for over a year now, and I know of tons of guys that are IT consultants, service providers, etc that use it.
Most of the other things mentioned here are generic ticketing systems. Autotask is software that is meant for IT consultants to use to manage their work. It handles service ticketing, project work, time tracking, invoicing, contracts and a lot more, all integrated.
Don't bother with a generic ticketing system. You'll end up wasting your time.
I've been using it for over a year now, and I know of tons of guys that are IT consultants, service providers, etc that use it.
Most of the other things mentioned here are generic ticketing systems. Autotask is software that is meant for IT consultants to use to manage their work. It handles service ticketing, project work, time tracking, invoicing, contracts and a lot more, all integrated.
Don't bother with a generic ticketing system. You'll end up wasting your time.
