Comment hurting, yes. reasons, maybe. (Score 1) 892
poor customer service hurts any profession. that's my answer to the question posed. i'll also add some perspective ( mine, albeit, but please consider ).
i'm a doctor and an IT professional. in both communities, customers are referred to using very insulting terminology. the IT insultatorium gets more press, but i think there are equal levels of cynicism and derogation.
i pose that acceptability of the behaviour might be a function of expectations. in medicine, consumerism is increasing and patients are becoming more informed about health issues, becoming better at achieving and maintaining better health. but fundamentally, there is no expectation by either patient or professional that a patient can accurately self-diagnose. and even less expectation that a patient self-treat.
technology users, however, are expected to self diagnose. why ? because THEY just pressed the button or clicked the icon THEMSELVES ! don't they know what they just did ? didn't they read the instructions ? can't they just undo what they just did ? etc. as well, since the user has the tools ( the computer they used to get into trouble in the first place ) to treat themselves, an IT professional might wonder why they don't just heal themselves, vs patients who might not have a million$ operating suite, xray machines, sterile equipment, medications, etc in their basements.
not saying it's right. but that's what i notice.
i'm a doctor and an IT professional. in both communities, customers are referred to using very insulting terminology. the IT insultatorium gets more press, but i think there are equal levels of cynicism and derogation.
i pose that acceptability of the behaviour might be a function of expectations. in medicine, consumerism is increasing and patients are becoming more informed about health issues, becoming better at achieving and maintaining better health. but fundamentally, there is no expectation by either patient or professional that a patient can accurately self-diagnose. and even less expectation that a patient self-treat.
technology users, however, are expected to self diagnose. why ? because THEY just pressed the button or clicked the icon THEMSELVES ! don't they know what they just did ? didn't they read the instructions ? can't they just undo what they just did ? etc. as well, since the user has the tools ( the computer they used to get into trouble in the first place ) to treat themselves, an IT professional might wonder why they don't just heal themselves, vs patients who might not have a million$ operating suite, xray machines, sterile equipment, medications, etc in their basements.
not saying it's right. but that's what i notice.
