mine works great (Score 1)

Yeah, I have to agree with the last guy about this because I've only had one issue with the Hiptop, but then again, I'm not on T-mobile. I'm in Edmonton, Alberta, and I deal with Microcell Solutions, commonly known as Fido. I have great reception when I go anywhere (except a few occasional places where there's interference), the browser is a good download speed (takes 30sec to load a page with lots of info), and the unit has traated me great. Not having javascript, been kinda bulky, and the reception issue are my only complaints. I'm a medical student so this device comes in really handy for research and keeping notes. The only issue I've ever had was a big red X appearing and the hiptop restarting itself. Got a refurb and haven't had a single problem. Updates went smoothly. You just got yourself a bad one, and I've also heard about several issues with T-mobile's network regarding updates and things on www.hiptop.com/forums . Good luck man on your new one, or your next one, but I'm happy with fido and I love my hiptop. May it have a long, happy life.