Re:Not an improvement but biz as usual. (Score 1)

I do know that Gamefly had a similar problem with USPS as well. Turns out there were some sticky fingered folks at some of the distribution centers (the red and orange envelopes are easy to spot). New tracking technology they were rolling out within the last 6 months, in conjunction with the USPS, were supposed to track these people down. Not that your experience isn't justified, but knowing this I think Occam's Razor applies well here.