Wait, so, they're saying that in 1999 (times 2 million) BC, a runaway nuclear reaction blew the moon INTO orbit? Someone call Gerry Anderson, I smell a prequel.

You've missed an important feature. Remedy interfaces very well with the database of your choice (it likes Oracle) and there are APIs to interface the data directly (with say ARPerl). Connecting it to your enterprise database for lookups is easy. Service Center doesn't deal well with concept that your data might change through any interface other than SC.