Comment Viacom is not doing anything wrong (Score 1) 702
Hold on a minute...
What Viacom has asked for is not only legal, but it is common practice. Viacom is not "punishing" Dish subscribers. They have asked for a reasonable, and fair, price hike. And they have asked for a legal bundling of their products. If Dish wants to change the legality of this, go theough the proper channels to do so. If Dish doesn't want to go through the proper channels to change the law, then by all means pull the channels, but suffer the consequenses.
Putting your customers in the middle, not providing them with a service they paid for, is a violation of Customer Service 101. As a Dish subscriber, I don't CARE who is to blame. I care that I have gone to my job and worked hard all day, making less than $50,000 a year, and come home to find that my favorite channels have been replaced by rhetoric because some BILLIONAIRES have decided to have a little fight with each other.
Dish saw this coming a mile away. They could have avoided it. And if they could not avoid it, make whatever deal you need to, service your customers, and go back and sue Viacom.
Dish has put themselves in a really bad position here because they banked a lot on a marketing scheme that bagged on all other services saying they were "pigs" for raising rates, and that Dish was the cheapest. They now have to do anything they can to save their customer $.06 a month. You should never guarantee rates, guarantee the lowest rates, etc if you rely on outside vendors to deliver a significant part of your service.
What Viacom has asked for is not only legal, but it is common practice. Viacom is not "punishing" Dish subscribers. They have asked for a reasonable, and fair, price hike. And they have asked for a legal bundling of their products. If Dish wants to change the legality of this, go theough the proper channels to do so. If Dish doesn't want to go through the proper channels to change the law, then by all means pull the channels, but suffer the consequenses.
Putting your customers in the middle, not providing them with a service they paid for, is a violation of Customer Service 101. As a Dish subscriber, I don't CARE who is to blame. I care that I have gone to my job and worked hard all day, making less than $50,000 a year, and come home to find that my favorite channels have been replaced by rhetoric because some BILLIONAIRES have decided to have a little fight with each other.
Dish saw this coming a mile away. They could have avoided it. And if they could not avoid it, make whatever deal you need to, service your customers, and go back and sue Viacom.
Dish has put themselves in a really bad position here because they banked a lot on a marketing scheme that bagged on all other services saying they were "pigs" for raising rates, and that Dish was the cheapest. They now have to do anything they can to save their customer $.06 a month. You should never guarantee rates, guarantee the lowest rates, etc if you rely on outside vendors to deliver a significant part of your service.
