jallison's Journal: Norton AntiVirus 2006

I've had Norton AV on the home computer since we bought it. Time rolled around to update the annual subscription, but when I went to do it I found that the version we had -- 2002 -- was no longer supported. I was told to 'upgrade.' So I got the 2006 version, downloaded it, and installed it. Then the day went straight to hell.

On final reboot (the 4th in the series required by the 2002 uninstall and the 2006 install) the Windoze screen came up with generic icons. No programs would launch. My registry had been completely wrecked.

I hunted around for an answer on the web for a while and finally decided that I'd call them. Well good luck finding a support number on their web page. I dug one up on an old message board and called in. After penetrating about 17 layers of menu I got to talk to someone. He had me reboot Windows into safe mode, run regedit, and give everyone under the sun full access to the registry. Nice.

That did seem to fix the problem, but what the hell is this? I did a simple install and it wrecked my system.

Oh, and one more thing

[jallison]

I meant to put this above. Check the e-mail they send as a follow up to the phone interaction:

If you feel that the solution we provided did not work to your satisfaction and would like to re-contact the support helpdesk, please call us at . When asked if you have a "Priority ID", press '2' ...

This has not been altered -- there really was no phone number there!