I absolutely love the television ads Comcast has been running during the ATT take-over period. The basic message is "Switch from satellite to Comcast cable, because we're local". Never to they mention customer support levels or superior product - only that they're local. Has me in hysertics every time I see it.
Unfortunately I'm a Comcast cable modem subscriber (it's the only high-speed option in my area), but I refuse to give up my DirecTv subscription even if it is costing me more per month than Comcast cable would. When I have a service issue with DirecTv they fix it on the spot. If there is a hardware problem *I* fix it - because it's my hardware. When you call Comcast/ATT support (when you can actually get through) they simply bounce you from one department to another hoping you'll give up and go away - after you've paid your monthly bill in full that is.