Stellar customer service... to go downhill fast... (Score 1)

My personal experiences with Speakeasy have always revolved around stellar customer service. I can remember calling and finding tech support that was excited to help Mac users, both of the OS9 and OSX variety. Their knowledge was keen, and their response time fast.

I have recommended Speakeasy to many colleagues and friends because of my high level of respect for the technicians who have personally helped me on several occasions.

I can only say that my experience with Best Buy has been the polar opposite. I wholeheartedly disagree with the PR statement that Best Buy is "known for its high level of customer service." I know that I am not alone in this dissatisfaction based on numerous articles I have read on slashdot, news.com, and other online sources.

In fact, I consider Best Buy only when making purchases for commodity items, where I expect no advice and no customer service from the sales agent.

I'll be moving shortly and cancelling my Speakeasy account. I had originally planned on getting Speakeasy after the move; however all of that changed this morning. From looking at the other /. posts, I suppose I'll look into Sonic.net and DSLExtreme now.

Bummer...