Not bad math or stupidity (Score 1)

The fact that five Verizon representatives could not tell the difference between .002 cents and .002 dollars says nothing about their intelligence or math skills. The fact is, they have to follow a script. If the script says the rate is .002 cents for every kilobyte, then that's what it is, and they cannot say anything different. If they do, the legal liability faced by Verizon is enormous. That is why, in the email sent by Verizon, they still refuse to recognize the error. The irony is, now that Verizon's error in its script has been documented, Verizon is open to a huge class action so that everyone who was charged .002 dollars/kilobyte (not the .002 cents per kilobyte in the script) is refunded 99% of those charges. I don't know how much of Verizon's customer base uses this data service, but it could represent many tens of millions of dollars, not to mention interest and attorneys' fees-and all the publicity. This is a no-win situation for Verizon, and they know it. I am sure their counsel is working late tonight, as are their accountants to assess the magnitude of the damage, effect on quarterly earnings, share price and the like. For those who do get the refund, Merry Christmas/Hanukkah/Kwanzaa!