Comment Re:Making everyone a criminal is convenient (Score 1) 560
You went from talking about a company AUP to their AUP being law. wtf?
You went from talking about a company AUP to their AUP being law. wtf?
no.
'IT Support' is at least a two fold role. First, you have a psychological problem (the user's distress at their unknown and scary tech prob). Secondly, you have their technical issue. You can probably tell which users really need the psych-work up front but when someone takes the time to contact you because their ${life:+internets} isn't working right, that probably means they are afraid and fear = defensive asshole. The additional problems happen on both sides but there are total BOFHs out there and do ruin it for the rest of us...
"I've seen the forgeries I've sent out." -- John F. Haugh II (jfh@rpp386.Dallas.TX.US), about forging net news articles