F that s. (Score 1)

I have to respond. I have been in the "tech support" field for 5 years (basically since graduation) and before that had a BS in the sciences. I can say that the opportunities I have had at growing skills in IT, building customer relationship expertise, and learning the various paths within this sector were all there for me from day 1. I know a lot of people are stuck in the "call center" and gross generalizations are made with regard to how tech support=mindless call centers. But F* those guys! If you have actually worked a tech support job, you know that you matter day in and day out. I would argue that the same way a teacher in this country gets bent over when they should be hoisted up; so too goes the tech support agent. Without a willing, capable and agile force that can speak both human and machine (NOT EASY!) most companies wallow and do not perform like they truly can. This is coming from a person who started as a temp, worked up to a "tech support" position, moved into management and is now completing a MA in a related education position...all thanks to the opportunities provided by the lowly tech support role.