Comment Re:Well, Virgin signed me up... (Score 1) 88
Your not wrong there!
I had an on going issue for around 2 months where my ping times were about 500ms to uk destinations.
After troubleshooting here, I could see that the 3rd hop in their network was causing the issue.
I phoned them and got the normal scripted response. After about an hour i gave up and tried another day.
Same issue.
EVENTUALLY! i got through to someone who seemed to know what he was talking about.
We found that the router was indeed shafted and that he would tell the network guys.
I phoned 2 days later to find out the progress and found that they had NO IDEA / NO CLUE about the previous phone call.
So we had to start again, This happend about 4 times.
Eventually i got hold of an engineer who managed to find that it was a problem with the 50Mb routers they use.
He moved me to a new router and Pow. Problems fixed.
I then logged a complaint and got a few months free after.
Still VERY stressful and annoying.