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Comment A message for Jacob (Pwnies) (Score 1) 389

It's hard to write something like this, because interventions are always hard. And despite the forum and all of the assumptions people make about internet forum postings, this is actually a message intended for you with the best of intentions. Jacob, please just stop. Please just change careers. Become a tester or a sales person or a horse trainer. I don't care. It's clear from your writing that your approach and attitude towards users and your job as a user experience person is exactly the opposite of what a good, effective, and successful designer takes. I'm not asking you to change careers because Metro is such a disaster. We all make mistakes. But you have little of the empathy towards other human beings that is required to be good at what you are employed to do. Look, I understand this is tough. You probably have spent a long time working on Metro and it's natural to want to defend something you helped create. The longer you spent on it, the more difficult it is to be objective about it. User experience is different than other kinds of roles in the engineering process. It requires us to be able to put our egos aside and put the user first. While it is generally true that everyone should be thinking about the user, being in UX means that you have to be the one that takes this to the extreme. It's your job to be not only a voice of the user, but be the amplifier turned up to 11. Good design is not about technical details, marketing considerations or sales figures. There are other people in the process to advocate for those other factors. User experience design is measured by those people on the other end of the software, not by anything else. Not by bug counts, skus sold, graphic design awards given or anything else. It's a bit similar to role of a defense attorney. It's not their jobs to make sure the right decision is reached. It's their job to be the best possible advocate for the defendent and to make sure that all of their rights under the law are respected. So back to you. I've read your numerous postings, comments, etc. here and elsewhere. It's clear to me and other people who are "users" that you are not our jealous advocate in the design process. And it's also clear that you are not able to do the most important thing which is required to become that advocate: listen. This post is not about Windows 8. It's about you. Please just stop, for both of our sakes.

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