You are a cost center.
OK. I've been doing this for almost 20 years and known that bit of info for almost 20 years.
You exist only to enable productive people to produce more efficiently.
You aren't in charge of anything.
Besides the networks, backups, security, servers you mean I'm not in charge of anything?
You work for us.
Continue to annoy us and you will be replaced.
And vice-versa, baby.
Just like the guy in the tool room that used to guard the pin gauges and the hammers like he owned them.
And the facilities guy who refused to add a 30 Amp circuit or run a Nitrogen line.
The IT support model that treats everyone like a serf doing word processing is over.
Um, OK. I figure no matter what happens or how nice I am that eventually most businesses will not have internal IT staff. The march of technology demands this, usually.
The design engineers need nonstandard hardware to do modeling. They might even need multiple computers.
Cool. Not a problem. Give me the money and I'll have that for you. It's always been about the money, you know.
In fact every individual user has specific and unusual needs that they understand better than you do.
I'd love that to be true. Fact is that most of my users don't understand what they need or how to improve the technology. The most I hope for is that they understand their own tools better than I, because they use said tools while I don't, but only a few even manage that.
And it's Not your call. Make it happen or go extinct. Computers aren't a new special thing anymore.
Many of us users understand every aspect of your network as well or better than you do,
Bah hah hah hah!
Hey, this is your turf, and I understand that change is hard, and that you need to grumble, bitch, rant, whatever.
get it all out. It won't change anything though.
Right back at ya', homey. The network is secure because the company's lawyers and the company's insurers demand it. The data is secured for the same reasons. Me, I don't care in the slightest. I do this job for money, not love and certainly not the love of annoying people.
The antonym of "secure" is not "insecure" but instead "accessible". When e-mail became popular it was common practice to have an address that would send a message to everyone in the company -- that was abused so became restricted. Address books were available with everyone's contact information -- that was abused so became restricted. Databases accepted connections with empty "sa" passwords (no joke) -- that was abused so became restricted.
Notice a fucking pattern?
My job boils down to keeping the stuff running and keeping it secure. Someone wants to access the systems with some new toy I only ask two questions -- does it break the systems? does it break security? The business, by the way, asks just one question -- how much?