Sounds like one of those things that gets passed from manager to manager to flunky, but is never put in writing. When I worked in the Geek Squad this really slimy guy from the corporate office would stop in every now and then, and one time he actually told us to make up words like "flux capacitor" to confuse customers and make them think they need our services.

I would bet my house that that specific tech always seems to stumble on to child porn somehow. I spent a painful year in the Geek Squad, and we called the police for child porn at least 5 times while I was there. It was funny how it was always the same people that found it and their excuse was always that they were doing a virus scan and just happened to see it flash by. Weird how they got any work done when they were just watching virus scans. I probably fixed more computers than anyone there and in that entire time I only stumbled on to something remotely interesting once, and that was because I was doing a data backup where I had to pick and choose what files would go on the DVD.