Re:I've been happy with NetB@nk --- NOT! (Score 1)

I have been with NetBank for about a year now but I am going to close it because of all the problems I have had.

There are of course the good things. They have a good payment scheduler for automatic stuff. They give you FREE unlimited checks if you ever use them at all since the bill payment handles everything. They don't charge for an ATM transaction but you will have to pay the actual ATM's fee (.25-1.50).

However I have had a bunch of bad things happen. They are slow to respond and customer service is not very cohesive. They missed/lost a mortgage payment, mega hassle and late fee as well as possible negative credit impact. I had to threaten with a lawsuit for them to get moving on fixing this. Didn't receive a working debit/atm until after nine months. The site is slow on DSL. They have timeouts that are so short. EVERY email reply I have had has timed out while I was typing it so I lost what I had typed. They sent a payment to the wrong bank so it took another 2 months to straighten that out. Normally I wouldn't be so uptight but it was $5000 to pay off my car and they sent it to my credit card. I double-triple checked what I entered since it was a big amount. They of course denied everything.

I am still not unsure why their bill payment is so unpredictable and untraceable. They provide no proof that the reciever of the bill payment has received the funds(cashed), they just debit your account and it is up to you to tell them or wait for a payment to be lost.

I am gonna switch to CITFI which is the new integrated banking/broker/loan/trading from Citibank. Hope it is better.

humbao