bednarz writes: "WatchGuard Technologies this week confirmed that it had cancelled a contract with an unnamed India-based offshoring company due to repeat customer complaints about poor support and service. As of Oct. 15, the Seattle security appliance maker will no longer have any technical support staff in India, according to Director of Global Technical Services Bill Foreman. While he declined to name the company on the record, Foreman says: "We are not hiding from our customers that we are seeking alternatives for technical service and support stateside and in the Philippines." He went on to say poaching of staff by big players like IBM and Accenture is a problem: "In the high-tech industry we are a target for poaching. We require highly skilled networking professionals with hands-on experience to support our customers," Foreman says. "The attrition there was uncontrollable and we also had issues with the quality of staff available to us. Add onto that customer complaints and language barriers and the situation becomes a time and resources drain.""