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Software

Submission + - IT vendor pulls tech support out of India (networkworld.com)

bednarz writes: "WatchGuard Technologies this week confirmed that it had cancelled a contract with an unnamed India-based offshoring company due to repeat customer complaints about poor support and service. As of Oct. 15, the Seattle security appliance maker will no longer have any technical support staff in India, according to Director of Global Technical Services Bill Foreman. While he declined to name the company on the record, Foreman says: "We are not hiding from our customers that we are seeking alternatives for technical service and support stateside and in the Philippines." He went on to say poaching of staff by big players like IBM and Accenture is a problem: "In the high-tech industry we are a target for poaching. We require highly skilled networking professionals with hands-on experience to support our customers," Foreman says. "The attrition there was uncontrollable and we also had issues with the quality of staff available to us. Add onto that customer complaints and language barriers and the situation becomes a time and resources drain.""
Power

Submission + - Man Claims to Burn Sea Water as Fuel (post-gazette.com)

Sam Andreas writes: The Pittsburgh Post-Gazette is running a story about Mr John Kanzius who claims that, while trying to desalinate salt water, he discovered a way to ignite sea water as long as it was exposed to certain radio waves.

The result has been confirmed by Dr. Rustum Roy, a chemist at Penn State University. According to the article, "The radio frequency actually weakens bonds holding together the constituents of salt water — sodium chloride, hydrogen and oxygen — and releases the hydrogen, which, once ignited, burns continuously when exposed to the RF energy field. Mr. Kanzius said an independent source measured the flame's temperature, which exceeds 3,000 degrees Fahrenheit, reflecting an enormous energy output."

No word yet on efficiency, but Dr. Roy is apparently meeting with U.S. Department of Energy and Department of Defense officials in Washington to discuss the research.

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