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Comment Re:Not a troll but.... (Score 1) 708

Even if the system is out of warranty, I'd still recommend giving Apple a call (or if you're near an Apple Store, schedule an appointment at the Genuis Bar) and see what the outcome is. I've heard of many stories, and had some experiences myself of Apple repairing stuff for free or very little cost on out-of-warranty machines.

One last tip, if you do bring the machine in, have your girlfriend explain simply and honestly what has happened to her Mac Pro. Your sarcasm in your post makes me think she'd draw more sympathy than you.

Comment Re:Thoughts. (Score 5, Interesting) 527

I definitely agree with the AC here. Before I say anymore, I'll preface the rest of my comments with extending my sympathies for the situation you find yourselves in, as well as to suggest I have no real experience with anything remotely similar, so my advice is meant in good faith.

That being said, I recommend taking a few minutes to listen to the "This American Life" episode where a mother dying of a terminal disease left letters for her young daughter to be read annually. From the story's description, "At first the letters were comforting, but as time went on, they had much more complicated effects."

You can stream the episode from (I'm recommending the "Letter Day Saint" act 1 story).

Comment Re:kidnapped or abused? (Score 1) 549

How about this: Violence begets violence, and therefore you shouldn't perpetuate the cycle?

Or, would you rather that your child is beaten by their spouse, regardless of how successful they become? Oh, wait, in your mind, it's easier to for them to be the one doing the smackin' around...

The Almighty Buck

Submission + - Copyright advocacy group violates copyright (

word munger writes: "Commercial scholarly publishers are beginning to get afraid of the open access movement. They've hired a high-priced consultant to help them sway public opinion in favor of copyright restrictions on taxpayer-funded research. Funny thing is, their own website contains several copyright violations. It seems they pulled their images directly from the Getty Images website — watermark and all — without paying for their use! Clearly their agenda is simply to make using copyrighted materials inconvenient and expensive for everyone but THEMSELVES."

Submission + - Mark Russinovich about Vista network slowdown 1

koro666 writes: In his latest blog post, Mark Russinovich analyzes the network slowdown experienced by some users when playing multimedia content. "Tests of MMCSS during Vista development showed that [...] heavy network traffic can cause enough long-running DPCs to prevent playback threads from keeping up with their media streaming requirements, resulting in glitching. MMCSS' glitch-resistant mechanisms were therefore extended to include throttling of network activity. It does so by issuing a command to the NDIS device driver [...] [to] pass along, at most 10 packets per millisecond (10,000 packets per second)."
The Almighty Buck

Submission + - Want American Tech Support from Dell? Pay $100 (

mytrip writes: "I was looking for a new PC from Dell today and noticed the following choices:

Standard Celeron
Dual-Core Package
Productivity Package with 19" Flat Panel Monitor
North American Based Phone Tech Support Package

So, for an additional $100 or so and no monitor, you can get American tech support. Great."


Submission + - Ask Slashdot: Lenovo Customer Service Tragedy (

L Collins writes: "I have been through the most nerve wracking and hellish experience with Lenovo over the purchase of a shiny new T60 Thinkpad Laptop. My initial experience was that Lenovo sent me out a laptop sans battery and power cord, and when I tried to return said laptop to them in favor of purchasing one locally at a retail store, I was given incorrect information as to how to go about returning said laptop. This ended up leaving me without a tracking number and lo & behold, Lenovo claims they never received the laptop back. Lenovo blames UPS, UPS blames the UPS store that it was dropped off at and the UPS store it was dropped off blames Lenovo. (Further details can be had at: 69581.htm)

At this point, Lenovo has told me that I'm simply out my laptop AND the money used to purchase said laptop, leaving me with a $1600 credit card bill with nothing to show for it.

I guess my question to Slashdot, is: Has anyone else out there had any similar experiences with the customer service, and how have they been able to get them resolved? I've already tried the BBB, filing a dispute with my credit card company, Executive Customer Relations @ Lenovo and contacting the VP of Sales & Marketing @ Lenovo, all with no success. Does anyone have any insight as to what can be done past this point to recoup my money or my laptop?"


Submission + - overcharges thousands after making mistake

matt writes: On August, 7, 2007, made a price mistake on a recent promotion that offered customers $15 off any item on their website. Many customers often collaborate and share "hot deals" with each other on websites, chat rooms, and forums. As a result, was flooded with orders on August 7-9, 2007 from opportunistic customers ready to take advantage of this coupon. While tried to stop many of the orders from shipping, they could not stop thousands of orders from leaving the warehouse. Many customers received their products, but they also received unauthorized charges on their credit cards for an additional $15. I personally, would not have purchased anything from if I knew I would be paying $22.00 for an item instead of $7.00. Even though I only authorized a credit card transaction for $7.00, I was charged $22.00. Many internet forums and chat rooms are buzzing about's unethical practices after they made an internet boo boo.

Submission + - Dell begins their largest layoff ever. 3

cyphercell writes: Dell has begun their largest series of layoffs ever. This morning at about 10:00am more than two hundred employees at Dell's Roseburg Oregon Call center found out that they no longer had jobs. Sparking what appears to be the beginning of year long run of layoffs for the company. 0802014

Refuting local suspicions of malice Dell spokesman David Frink states:

... the closure has nothing to do with a lawsuit filed by employees of the Roseburg center in February, claiming Dell violated federal and state wage and hour laws. 0213020

and later says

...plans to reduce employment worldwide by 10 percent at the end of May.

Their plans to reduce employment can be found here: /stories/technology/06/01/1dell.html

Here are some highlights:

Dell set to shed 8,800 workers...

Dell has 82,200 permanent workers, including 18,000 in Central Texas, and 5,300 temporary workers worldwide. The layoffs are expected to affect both groups...

In its last large-scale layoffs, Dell cut more than 5,000 jobs in Austin after the high-tech bust in 2001.

...many of the layoffs could come in Central Texas, where Dell is headquartered. In a March 29 report to clients, Goldman Sachs analysts said Dell might reduce the work force at its test and assembly facilities in the U.S. and Malaysia.

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"We learn from history that we learn nothing from history." -- George Bernard Shaw