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Comment Re:Instant messenger? (Score 1) 261

IM seems to be gaining popularity in the workplace, albeit slowly. Phones and email can be time wasters, too, if you think about it. It all depends on whether the company allows it and how their employees leverage it.

IM at work fills a small but comfortable niche between phone conversations (more personal interaction) and email messages (less personal, more formal...well, formal as far as email goes). Used correctly, IM can boost productivity when it comes to sending quick messages where you don't want to be constantly ringing someone, and you don't want to bother with composing an email.

I think it makes sense to include an IM system as a feature for corporate customers.

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