Redhat Experiences (Score 0, Redundant)

I am a member of a team that runs several thousand Redhat Enterprise Linux servers ranging from 2.1 through to 4. All the way from single process systems right upto 8+ processors. Now Redhat enterprise suits corporate environments because its a platform that is maintained for ages. However I have had it totally with redhats quality control massive dependancy chains and the over all way that Redhat is. I so often feel that it wants to be the microsoft of open source. I cant really say much good about redhat in general. I do appreciate many of the people that redhat hire and the input they have had to open source in general. But Redhat as a company is running behind the game, Their customer support system sucks. They dont have a good RSS feed system to announce issues to people. they are very closed minded when it comes to customer service. Compared to our Novel (SuSe) experience redhat is so appauling.