Re:Yet another reason... (Score 1)

I live in Auckland and moved from a 2mb down/192kb up plan to this go large plan. Actually I was given no choice as Xtra are no longer grandparenting any old plans. Effectively this meant a drop in upload speed to 128kb and potentially up to 6-7mb down. My experience of their service got progressively worse from day one - drop outs, horrific latency, it really was all over the scale, no consistency in speed or reliability and average speed was between 30kb to 1mb. I use vpn to work when I am on call but it became unusable from home. Anyway I changed ISP after calling xtra help and being told that everything looks fine with my connection and they wont be doing anything about it, and now I get 7mb down/768kb up for about the same price. Most Kiwi's tend not to complain, they just quietly do something about it. Telecom/Xtra are crapping themselves as they are going to be forced to offer naked dsl soon, when that happens many people will quietly do something about telecoms monopoly by moving to voip and not paying line rental anymore. Its already starting, at work we use a voip connector and it is saving us money.