Of course, the same is true with other providers. Netflix silently canceled my account without informing me because my ex had switched it to her credit card without telling me, then disputed the recurring charge a few months later without ever talking to me about it. Contacted Netflix when I couldn't watch shows even though it showed a successful charge, and they actually made me delete my entire account (losing all my shows in the process, and without warning me so I could quickly note them down myself). All I got for the inconvenience was a single month free, which I'd have gotten anyway by just canceling the account and starting a new one. I'm annoyed to the point that once my free month is up, I'll likely cancel altogether.