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Submission + - DHS to kill domestic satellite spying program 1

mcgrew writes: "The Bush administration had plans in place to use spy satellites to spy on American citizens. This morning the AP reports that new DHS head Janet Napolitano has axed those plans.

The program was announced in 2007 and was to have the Homeland Security Department use overhead and mapping imagery from existing satellites for homeland security and law enforcement purposes.

The program, called the National Applications Office, has been delayed because of privacy and civil liberty concerns.

The program was included in the Obama administration's 2010 budget request, according to Rep. Jane Harman, a California Democrat and House homeland security committee member who was briefed on the department's classified intelligence budget.

"
Social Networks

Online Community For a Call Center? 138

kirkmacdonald writes "I work as an analyst in a small call center. There are about 200 on phone agents, but half of them work from home. About a month ago I submitted a Project Charter to create an online Community for the agents. The basic premise was something approaching the combination of a wiki application and a standard forum (phpbb and the like). We already have an online knowledge base for company policies, training and system documentation. This community environment would be intended to simulate being able to talk shop with the person next to you, along with the lunchroom and water cooler. The Charter was well received but there were questions from upper management about how using this type of environment could affect the call center metrics (average handle time, after call wrap up, etc). Can anyone comment on other companies that have online communities for their staff? How did they mitigate productivity risks?"

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