Comment Re:Better service.. (Score 2) 133
I look at the chart you linked and see significant, precipitous declines where the RIAA either ignored negative feedback or outright attacked customers:
Late '70s - disco was pushed on radio, tv, everywhere, and audiophiles (LP buyers) rejected it (the sale of hissing cassettes stayed flat unti CDs came along)
http://en.wikipedia.org/wiki/Disco
1990s - CD sales flatten as the loudness war gets really noticeable
http://en.wikipedia.org/wiki/Loudness_war
2001 - CD sales take a nose-dive after the Napster decision (Feb. 2001)
http://gseis.ucla.edu/iclp/napster.htm
2005 - CD sales make a tiny comeback, along with digital, then both plummet as the RIAA lawsuit campaign focuses on university students and the MGM v. Grokster decision comes down
http://www.eff.org/wp/riaa-v-people-years-later
Has the RIAA finally won the war against its customers?