Comment Re:He Still Shows Up in My "dbags" Circle (Score 1) 284
He is still in my 'goons' circle as well.
The contents of this circle is relevant to my interests and I would like to know more.
Comment If they listened to customers... (Score 1) 270
They may have heard the sound of their own demise coming.
Having followed and worked in the PDA industry for the last 5 years I've seen Palm slide quite spectacularly from the company everyone loved, simple but effective products, desktop sync software that just worked, great hardware and a generally decent company to deal with. Over the last 2 years or so they seem to have closed their eyes, turned of the lights and stopped listening to anyone, Wifi in Palms (Tungsten C/W aside) was so long in coming they pretty much forced any potential customers to Windows platforms, it took till the Lifedrive (iirc) before WiFi actually landed on a Palm PDA in any big way - and what a "revolution" the Lifedrive was, slow, buggy, unreliable. It wasn't very fast either. Not to mention colour screens, larger memeory, higer resolutions screens...
Hardware aside, their customer service is ABYSMAL, and that's being polite, want help with your device? Pay Us, want to ask a question? Pay us. Want to e-mail us? Well shit, pay up. Oh, we might not reply. You take your chances. After going for 4 years recommending nothing but Palm my recommendation now is simple: pick up a Dell Axim X50 (or X51), you won't go wrong.
For me, Palm has been a text book example of what will go wrong in your business when you treat your customers like crap and ignore their feedback.
Having followed and worked in the PDA industry for the last 5 years I've seen Palm slide quite spectacularly from the company everyone loved, simple but effective products, desktop sync software that just worked, great hardware and a generally decent company to deal with. Over the last 2 years or so they seem to have closed their eyes, turned of the lights and stopped listening to anyone, Wifi in Palms (Tungsten C/W aside) was so long in coming they pretty much forced any potential customers to Windows platforms, it took till the Lifedrive (iirc) before WiFi actually landed on a Palm PDA in any big way - and what a "revolution" the Lifedrive was, slow, buggy, unreliable. It wasn't very fast either. Not to mention colour screens, larger memeory, higer resolutions screens...
Hardware aside, their customer service is ABYSMAL, and that's being polite, want help with your device? Pay Us, want to ask a question? Pay us. Want to e-mail us? Well shit, pay up. Oh, we might not reply. You take your chances. After going for 4 years recommending nothing but Palm my recommendation now is simple: pick up a Dell Axim X50 (or X51), you won't go wrong.
For me, Palm has been a text book example of what will go wrong in your business when you treat your customers like crap and ignore their feedback.
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