Maybe we should create some more jobs.... (Score 1)

and just have a real person answer the phone in the first place? Most people despise these automated systems, and therefore they do nothing more than escalate the situation. What ever happened to the days when you made a call and got to talk to an actual person? Maybe rather than spending a bunch of time and money developing silly technologies such as this, the time and money should be spent on hiring someone to answer the phone!!!