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Comment Re:Uhh, it's a third-world country. Be careful the (Score 1) 386

If you are so sick and tired of people accusing you, maybe you should stop laying bullshit. Link to real information instead of spewing crap. Let me show you how.

For example, here's a real newspaper saying there are around 3M people in public jobs, and here's the INDEC data saying that 46% of the population is in the active workforce. Hence you are 100% off on public jobs (hopefully you can figure out that the total population is around 40M without my assistance).

One more time, so you get the gist. In the same INDEC table linked above you can see that unemployment is around 8%. The fact that you would spit out a number like 25% shows you have no clue what you are talking about.

So stop acting like 10 year old and provide some real information. You just have to come up with a source on the single item I did not figure out for you. Try it.

Or at the very least give the insults a rest. They make you look even more stupid.

Comment Re:Uhh, it's a third-world country. Be careful the (Score 1) 386

I live in Argentina too, but I dont have to live here to tell your numbers are bullshit.

- The 25% figure the GP quoted is "people below the poverty line", not unemployment. Unemployment is around 8% nowadays, so youre hugely off base.
- There are more like 3M people employed in public jobs. The total working force is around 17M, so its hardly half the working population. More like 18%.
- Finally, public spending is around 500M pesos with a GDP north of $2200M, so again around half of what you quoted.

All in all, there is 0 real information in your post. All the numbers you quote are off by 100%. Just the fact that 54% voted to reelect the president should tell you that the situation is not as clear cut horrible as you appear to think. So much for living here.

Comment Re:What Is Being Measured? (Score 1) 290

I'm sorry to hear you don't get anything but money from your job. If you work in a massive call center then it's very likely you are subject to a number of hard metrics that you must keep in mind, making the job very unsatisfying and stressful. Your place of work might not be a good place for implementing this sort of thing.

The fact that it's not a silver bullet for every situation doesn't negate the value of the tool either. In my other comments I have suggested scenarios where it works well.

Comment Re:What Is Being Measured? (Score 1) 290

Comment was meant as a joke. I'm hardly interested in selling anything here, I can get a better SNR pretty much anywhere else for commercial purposes.

If you have used Stack Overflow (or, you know, Slashdot, who's been using Karma since forever) it's possible you may not have felt the whole thing was a "game". Same thing at work, an off site day is not "pretend you are nice so you get a pay raise" day. It's honestly meant to be fun. In the same way Gamification can be used for good purposes.

It can definitely be abused, just like any other tool. But if used in a smart manner it can reap great benefits.

Comment Re:What Is Being Measured? (Score 1) 290

I guess there is nothing that works in every situation. The most fun metric to measure IMHO is the one you change them from time to time. Keeping the same one for too long is either boring or encourage cheaters.

That's exactly the point. Our product allows managers to change point assignments to tune their gamification system, and define quests that they think are important for their business. In the end, it's about giving help desk managers the ability to create a metering/incentive system that maps well to their needs.

Comment Re:What Is Being Measured? (Score 1) 290

Subjectivity is no problem. A gamification-based metric is only good as a relative metric. If you have a tech in the same position you have dealing with the same types of requests, neither of you should get an unfair score because of this type of issue. You can't expect to have an "anyone below 200 points/day gets fired" scheme, you have to understand metrics for what they are.

The interesting thing is you can then look at requests that cause trouble and see statistical information about them. If hundreds of people are complaining about this, you can actually do something about it.

Comment Re:What Is Being Measured? (Score 0) 290

I agree with pretty much everything.

Our gamification system's implementation doesn't pretend it can replace a manager. It is precisely about giving managers the tools to measure things they way they want or feel is good and place incentives where they should be.

I only disagree with your last statement. Good managers don't replace performance metrics. Good managers know how to create them, measure them, and then understand them for what they are (not less, not more). I regularly have people telling me they want to be able to "pause" an SLA because an issue will take longer than expected, for example.

Comment Re:What Is Being Measured? (Score 1) 290

This is a real problem, which is why there is great emphasis on being able to change point schemes and quest definitions to keep it current and as moving a target as feasible.

Games pull it off all the time though, and helpdesk managers typically have an extra ace up their sleeve in that they are the supporter's bosses. So many of the problems that exist for MMO don't exist when you lose the 1st "M" (the one that stands for Massive). Typically a help desk staff is not as big, and therefore much more manageable in a face-to-face way to correct issues.

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