Bad Experience w/the Satellite Provider from Hell (Score 2, Informative)

I had signed up for service when my wife and I moved. Signed up online for a sweet deal that got me two HD DVR's and I only paid $99. Get everything setup and find out it's 2 HD receivers (not what I ordered). Since I didn't have the screenshot of me signing up, they tried to tell me I couldn't get it and they didn't offer that service; however, a coupon came in the mail that day for the exact same thing, which they tried to deny on the phone. Since I was still in the 24-hour grace period to cancel without fees, they appeased me by giving me one HD DVR for another $99 that would be refunded when I sent back one of the HD receivers. After not getting a refund for a full billing cycle, they inform me that they're not allowed to do that, there's no way to get my $99 back that I was promised and I cannot cancel without paying the $480 cancellation ($20/month * 24 months). I argue on the phone for a full hour and the best I can get is 6 months at $10 off. BBB complaint later and a "business decision" is reached to refund the remaining $39 they stole from me. Fast forward two months and we lose service for a full week from snow. I'm informed that I must have someone come out to fix it (implied that this wasn't optional) but not told about the service fee (yes, I know it was in the contract but at the time I was still new to satellite and didn't realize that, unlike cable, they have the mantra of, "Fix it yourself or pay us money."). When I see this $50 fee on my bill, I call up and complain. I get all the way up to the head supervisor who tells me that the only way she'll take that charge off my bill is to sign up for the $10/month protection plan because, get this, I have too many credits ($10/month for the previous screw-up, 1 week without service credit, and the $39 "we're sorry for stealing from you" credit)! Thankfully, AT&T U-Verse came around. No commitment, no up front costs, and I get $300 switching (net +$30 after canceling DirecTV @ -$270). I call to cancel DirecTV for the date I'm going to get U-Verse installed. The day after this I still don't see a cancellation fee on my credit card. Knowing DirecTV I find this odd, so I call them up and they promptly tell me that they have no record of my cancellation request but do see I called the previous week (deja vu). Luckily I had been screwed enough that I took down the employee ID of the person I had originally talked to and was able to file a complaint against them and get the cancellation backdated as it should have been. For the next week, I received 3+ calls per day wanting me to come back and wanting to know why I canceled. My only response: I canceled because of your crappy customer service. I guess they forget that when you claim "best customer service", comparing against one other company doesn't make the claim a good one.