is that I find that I get even better support with open source. There have only been a few times that I could not go to Google, bust out a simple query, and find a whole forum of people who would help me through a problem within a couple of hours. .

I think it is one of the great advantages of Open Source that answers to almost any (reasonable) question can be found with google by just finding somebody else's post with the same question, and checking the answer to that question.
Most of the time I search the answers to questions I have this way. And when I see that nobody else ran into the same problem I did, I normally first just assume that a) it was a stupid question after all or b) the answer was documented in the software itself, and I just missed it. (or both of course ;-)

That this method works b.t.w. proves the large base of open source users. It would not work if there were no other users using the software(functions) with a comparable machine configuration as I have.

Obviously, when I find no questions that weren't answered before, and the answer is not obvious (or a bug) I do ask and/or report them. I just find that this is not often necessary.