Comment Re:when do we get co-pilot for co-pilots (Score 1) 47
I'm not sure that their bean counters trust LLMs quite enough to let them issue quotes; but they could honestly use an expert system of some kind to cut through their SKU nonsense.
I had just the worst meeting some time back where, despite there being a total of 6 'licensing people' between MS and the VAR, there were a number of points where they were unable to determine(or came to different determinations) of what license you needed to do certain things and how much it would cost(and not 'different' in the 'MS thinks we can do X% off list, VAR thinks we can do Y% of list; totally different alleged list prices, different SKUs in different quantities, and different alleged discounts).
For a company that sells both ERP and CRM software it seems like a bad look to not be able to; y'know, tell a customer who is asking about one of your product lines which model he needs and how much it will run him; and from a bean-counting perspective it seemed wild that at least tens of man hours worth of confusion were actually cost effective.
Maybe I just don't understand the psychology; and some 80k/yr sales person is totally worth it if the customer is in 'fuck it, I want this to be over' mode rather than 'hard nosed negotiator' mode when a premier licensing deal is signed; but it's always kind of a weird experience how the guys who sell consumer widgets can just give me a spec sheet and a price; but 'enterprise' means a couple of chirpy reps, a mandatory reseller, and a huge amount of manual attention.
I had just the worst meeting some time back where, despite there being a total of 6 'licensing people' between MS and the VAR, there were a number of points where they were unable to determine(or came to different determinations) of what license you needed to do certain things and how much it would cost(and not 'different' in the 'MS thinks we can do X% off list, VAR thinks we can do Y% of list; totally different alleged list prices, different SKUs in different quantities, and different alleged discounts).
For a company that sells both ERP and CRM software it seems like a bad look to not be able to; y'know, tell a customer who is asking about one of your product lines which model he needs and how much it will run him; and from a bean-counting perspective it seemed wild that at least tens of man hours worth of confusion were actually cost effective.
Maybe I just don't understand the psychology; and some 80k/yr sales person is totally worth it if the customer is in 'fuck it, I want this to be over' mode rather than 'hard nosed negotiator' mode when a premier licensing deal is signed; but it's always kind of a weird experience how the guys who sell consumer widgets can just give me a spec sheet and a price; but 'enterprise' means a couple of chirpy reps, a mandatory reseller, and a huge amount of manual attention.