I had a similar experience with Steam and Fallout: New Vegas. I posted on Steam forums complaining of the difficulties I was having with Steam not letting me play my game in single player mode. My internet connection was down at the time, and Steam locks you out of your game if you aren't connected to the internet. My post was deleted for "discussing piracy". I created a new post and removed all references to piracy, but this post was also deleted. I then discovered that I had been banned from the forums, and my license key had been invalidated. I could no longer play the game that I had paid for. After receiving no real response to numerous emails to Steam and Bethesda I gave up. These companies do not have easily discoverable customer support lines, so there was no one to call. Needless to say, I pirate all my games now.