My company bought a $3,000+ iMac back in Nov. 2020 and a few weeks ago, it died. I contacted Apple support and found that the only option for repair was to take it to an Apple store - no on-site or mail-in service options exist for their desktops (even though I still have the box). So I had to schedule an appointment at the closest one (40 mins away in the middle of a shopping mall - loads of fun carrying this 29 lb - 27" beast around). Went and waited at least a half-hour just to see someone, then at least another half-hour for them to see it's dead and put together the "paperwork" to order the parts, etc. (roughly 1.5 hrs or so for the whole ordeal). Today makes it 2 weeks since I dropped it off and it's still not fixed. No updates on their online status page, other than an update 5 days ago that "Our technicians are actively repairing your device". Not at all what I'd expect from a "premium" brand...
To make matters worse, while I was there, the tech told me that the purchaser didn't get AppleCare for it and he highly recommended getting that since the machine was so expensive. I called Apple later on and found that although it's still under warranty, because we didn't purchase AppleCare within the first 60 days of ownership, it's impossible to get it now, so we're stuck with just a 1 yr warranty. Name another computer company that won't sell you an extended warranty while the machine is still covered? If their machines are so great and they "just work", then they should be happy to sell you an extended warranty, knowing that it's unlikely that you'll use it.